One musician by the name of Dave Carroll is fighting back against United Airlines for breaking his expensive Taylor acoustic guitar. He has had to pay $1,200 for the necessary repairs. But that might have been a small price to pay for the stroke of creativity that resulted from his nightmare in the skies. So what is a poor musician to do? Carroll recently wrote and released ‘United: Song 1,’ the first song in a promised series of three about his experience chasing the airline company in circles. After Carroll and his band witnessed employees throwing around instruments during a layover in Chicago, he told every employee (on and off the plane) that he could find. Each laid blame on someone else. United strung Carroll along for nine months until, finally, his claim for compensation was denied for the last time by an employee named Ms. Irlweg. Carroll vowed to spread the word by writing and producing three songs and videos about his experience. It’s good to see that Carroll can laugh at his troubles! Maybe this was all in a higher powers plans, after all he has made CNN!
After 50,000 hits on his YouTube Video, United called him to quote “Make things right”.
United has also mentioned that they will in turn use this video for customer service training for its employees.
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Not only is this a great song but it is a wonderful way to voice the injustice we are subjected to these days traveling by air. My husband travels a far amount for his work and has had a fair amount of theft by TSA employees of small things that have been in his suitcase. He too was flying United. He has had no recourse and as he is not likely to sing a song about it his voice has not been heard.
Good for you guys.